Refund Policy
Last updated: September 15, 2026
1. Canceling a membership
You can cancel at any time from your account page. Cancellation stops the next renewal charge and your access continues through the end of the term you already paid for. Nothing is cut off the moment you cancel, and you can turn the membership back on before the term ends.
2. Refunds
If the service is not what you expected, contact us within 14 days of your first payment and we will refund it in full. After that window, annual memberships may be eligible for a partial refund covering the unused months, at our discretion. Monthly memberships are not refunded for a month already underway; cancel instead and keep access through the end of that month.
3. Renewals
Memberships renew automatically at the price shown when you bought them, monthly or annually depending on the plan you chose. If a renewal charge catches you by surprise, tell us within 7 days and we will refund it and cancel the membership.
4. How refunds are paid
Refunds go back to the original card through our payment processor, usually within 5 to 10 business days depending on your bank. Once a refund is issued, access to the associated signals ends.
5. Chargebacks
Please contact us before disputing a charge with your bank — we will almost always resolve it faster. A filed dispute immediately ends access to the service while it is being reviewed.
6. Switching plans
You can change plans from inside your account. When you upgrade, you are billed the prorated difference for the remainder of the term; when you downgrade, the credit is applied to your next renewal rather than refunded in cash.
7. Questions
Ask for a refund or a cancellation through our contact page. Include the email address on the account and we will take care of it.